Shipping Logistics Specialist #2

Details:

Location: Virginia Beach, VA
Position: Full Time
Hours: Monday through Friday 8:30 am – 4:30 pm
Holidays: Occasional Holidays

Purpose:

As an active duty owned-and-operated company, we’re proud of our country and what it stands for. We pride ourselves on making apparel that is of the highest quality, comfort, and functionality for all athletes. Born Primitive is seeking a Shipping Logistics Specialist who has strong organizational skills and is computer savvy to assist in our day-to-day order fulfillment needs. www.bornprimitive.com

Overview:

The Shipping Logistics Specialist #2 will oversee the Custom Apparel order printing, fulfillment, and shipment to customers. Additionally, they will assist will order printing on Shipstation for customer order fulfillment. This individual will need to be computer savvy and have excellent organization skills to ensure customer orders leave the warehouse in a timely manner. Additionally, they will need superb communication skills to collaborate with our Customer Service Team & Customer Apparel Team to ensure customer order requests and shipping needs are met. We desire an individual who is a quick learner as the Shipping Logistic Specialist role is multi-faceted and evolves with the pace of Born Primitives rapid company growth!

Primary Responsibilities Include:

• Maintain thorough knowledge of our brand by fully learning our products and understanding our brand ethos
• Manage entirety of Custom Apparel Jobs (backend):
• Receiving invoice from Custom Apparel Team, pull order, coordinate drop off & completion with Print Shop, weigh completed job for final shipping cost, ship order to customer.
• Track all Custom Apparel Job progress in google excel doc
• Determine estimated completion time for Custom orders and communicate expectations to Custom Apparel Team.
• Lead point of contact for Print Shop, communicating timelines, discrepancy’s, and job organization.
• Implement new procedures to make Custom order fulfillment more efficient and effective
• Monitor and complete general business operations including: Kynship, Leggings Box, and Employee Orders
• Exercise discretion on order turnaround times. Communicate staffing assistance needs and completion date to Managers, Customers, Employees.

Secondary Responsibilities Include:

• Assist with managing ShipStation/ order printing, including but is not limited to:
• Determine appropriate printing of orders based on selected priority & date
• Edit & confirm all invalid addresses
• Adjust customer profiles daily on ShipStation / Shopify to prevent future “invalid address” notifications and to speed up printing during high volume order days
• Combine all orders for same customers to prevent wasted postage
• Contact “pick up” customers when their orders are ready for pickup
• Monitor “Do Not Ship” orders from Customer Service and reach but to Customer Service if shipping & fulfillment timeline begin to exceed 2+ days on ShipStation
• Maintain constant communication with Customer Service Team via Slack to ensure Do Not Ship Orders and customer order requests are not being missed
• Monitoring shipping rates when picking packages and notify Director of Fulfillment if there are any concerns
• Take a weekly inventory of supplies, including but not limited to: Shipping labels, barcode labels, printer paper, toner
• Openly communicate with the Director of Fulfillment on days assistance is needed on ShipStation
• If primary Shipping Logistics Specialist is OOO, become primary fill-in.
• Debrief Warehouse Manager each day on the number of orders and wholesale orders received and needing fulfillment
• Communicate order volume to Warehouse Manager throughout the day to forecast the number of associates needed to pull and pack orders.
• Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times

(This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position)

Minimum Qualifications:

• High school diploma or equivalent.
• 3-5 years of experience in a team-oriented career
• Computer Suite

Required Characteristics:

• Ability to thrive in a quickly growing and very fast paced work environment
• Ability to meet deadlines while tasked with multiple projects
• Excellent communication skills both verbal and written. Ability to formulate professional correspondence.
• Strong computer skills & knowledge of Microsoft office software
• Must be available to work Monday through Friday 8:30am – 4:30pm, as well as occasional Holidays and weekends.

How You Will Be Rewarded:

• CA chance to help build Born Primitive’s customer experience through order efficiency and accuracy
• Competitive Salary
• Generous Paid Time Off & Paid Sick Leave
• Benefits – Medical, Dental, Vision
• 401K with company match
• Clothing stipend
• Born Primitive free gym membership (when applicable)

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