Customer Service Specialist
Details:
- Location: Virginia Beach, VA
- Position: Full-Time
- Hours: Monday through Friday 9:00 am – 5:00 pm (Friday’s Remote)
Purpose:
As an active duty owned-and-operated company, we’re proud of our country
and what it stands for. We pride ourselves on making apparel that is of
the highest quality, comfort, and functionality for all athletes. Born
Primitive is seeking a Customer Service Specialist who has strong
communication skills, relational intelligence and collaborative teamwork
ability to give our customers the best experience possible!
Overview:
The Customer Service Specialist supports brand growth by providing order,
product, and service information to Born Primitive customers through
email, chat, phone, and review platforms. They help identify key problems
customers may be facing and actively work to improve the customer
experience. They maintain a positive, empathetic, and professional
attitude toward customers at all times. By helping customers understand
our products, the Customer Service Specialist plays an active role in
sales by delivering Born Primitive’s culture and brand ethos to all who
interact with the company.
Some of Your Responsibilities Will Include:
-
Maintain thorough knowledge of our brand by fully learning our
products and understanding our brand ethos.
-
Communicate and assist customers with inquiries concerning orders,
service, billing, shipping, returns, product experience, account
set-up and website usage through various channels. (i.e., phone calls,
social media platforms, emails).
- Help with managing customer review platform on website.
-
Assists customers with corrective actions such as, fixing order
discrepancies and document such corrective actions in our online
systems.
-
Maintain a positive, empathetic, and professional attitude toward
customers and co-workers at all times.
-
Actively participate in research and provide feedback to the Customer
Service Manager to ensure efficiency in the customer service process
as well as 100% customer satisfaction.
-
Communicate with multiple Born Primitive Departments such as Returns,
Shipping & Receiving, & Social Media to optimize each customer
contact.
-
Review information and analytics from multiple systems and reports
daily to implement changes in business operations as needed to meet
sales, customer growth and service goals.
(This job description is not intended to provide a complete and
comprehensive list of all job duties, requirements and responsibilities.
Instead, it is provided as a general overview of the expectations for
the position)
Minimum Qualifications:
- High school diploma or equivalent.
-
1-2 years of related customer contact/ service industry experience
preferred.
Required Characteristics:
-
Ability to thrive in a quickly growing and very fast paced work
environment.
- Ability to meet deadlines while tasked with multiple projects.
-
Excellent communication skills both verbal and written. Ability to
formulate professional correspondence.
- Strong computer skills & knowledge of Microsoft office software
-
Must be available to work Monday through Friday 9:00am – 5:00pm, as
well as occasional Holidays and weekends.
How You Will Be Rewarded:
-
Generous Paid Time Off, including Christmas Eve – New Year’s Day
- Sick Time Off
- Remote Work Fridays
- Benefits – Medical, Dental, Vision
- Retirement 401K w/ Company Matching
- Clothing Stipend
- Born Primitive Free Gym Membership (once built)