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RETURNS/EXCHANGES

Please allow 1-2 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. Refunds should reflect on your original method of payment within 2-3 days.

You have 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy Click Here

For all returns or exchanges please follow this link for detailed instructions.  Click Here

Shipping

Yes, we ship internationally. We recommend when placing an international order to select package insurance at check out or ship via UPS.

Orders typically ship within 1 business day. Please take in mind that orders placed on a weekend or holiday will ship next business day.

We certainly do!

Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.

We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.

All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.

We recommend to refer to our international websites to avoid duties and taxes. We are currently shipping from Canada, Australia, United Kingdom, and the European Union.

We offer ROUTE as a package insurance to protect your order in case it gets lost or stolen. If your package does not arrive, and you purchased Route at check out, please follow the link to start your claim Click Here.

If you did not purchase insurance, we recommend to contact the postal carrier for further assistance. By deselecting Route at checkout, Born Primitive is not liable for lost, damaged or stolen packages.

ORDERS/PAYMENTS

The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards, ApplePay.

Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.

We are sorry to hear you changed your mind! You may cancel your order at any time by contacting our customer service team if it has not yet shipped. If your order has already shipped, we will not be able to cancel your order.

We recommend to contact our Customer Service team as soon as possible to update your order. If your order has already shipped, we will not be able to make any changes.

If an item is missing or you received an incorrect item, please contact our customer service team for further assistance

Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock. You can also refer to our Contact Page for a full list of restock dates. If you do not see your item listed, it means it has not been ordered. Sign up for our Newsletter to automatically be notified when our best sellers come back in stock

We are proud supporters of our military and first responders and offer a 15% discount code. To activate this code, please verify your status through ID Me. You can find this link at checkout under your cart total.

Only one promo code is allowed to be used at a time.

We are not able to add items to your order. We recommend to place a separate order or cancel your previous order and place a new one with all the items desired.

SIZING AND PRODUCTS

Please refer to our site chart located below our product descriptions. If you have a unique size and need further assistance, you can always contact our customer service team:)

We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.

All of our shorts have an inseam of 3.5” except for the following styles that are 2.5”: Ascudds booty shorts and Your Go To Booty shorts.

All of our sports bras come with pad inserts. If you would like to order for pads, email our customer service team and we will include extra pads with your order.

The following are only recommendations:

0-2    XS

4-6    S

   8     M

  10    L

12-14 XL

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