FAQS
If you have a question that is not listed in our FAQs, please reach out to our customer support at contact@bornprimitive.com.
RETURNS & EXCHANGES
All free gifts with purchase are final sale. Unfortunately, we are unable to accommodate returns, or exchanges for size or color on promotional items.
Refunds will be issued once your return reaches our warehouse. Please allow 3-5 business days for your refund/store credit to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.
We have extended our return policy to 60 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy.
For all returns or exchanges please follow the link below for detailed instructions.
At this time, we do not provide return labels for International, FPO and APO addresses.
If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.
Address:
ATTN: Born Primitive
2696 Reliance Dr Suite 250
Virginia Beach VA 23452
We do provide return labels for Hawaii, and Alaska Addresses. Please continue to our return portal to process your Return or Exchange.
Unfortunately, at this time, our return portal does not allow multiple orders to be combined into one and shipped back to us for a return or exchange.
If our customers do have multiple orders that they would like to send back, we recommend they obtain a shipping label from USPS, UPS or Fedex directly.
If proceeding with this option, please:
1) Include a note in the box detailing what order number corresponds with what product.
2) Include whether you would like store credit in the form of an e-gift card or a refund to the original payment method.
Return Address:
ATTN: Born Primitive
2696 Reliance Dr Suite 250
Virginia Beach VA 23452
Packages received without proper order identification may result in longer than estimated processing times.
We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Born Primitive is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.
We hope that you enjoyed the Event.
We are terribly sorry you aren’t enjoying the product you purchased as much as we had hoped. Unfortunately, at this time we do not accept returns or exchanges for products purchased at an event.
At this time, we do not have a store front where returns/ exchanges can be made.
Please continue to our return portal to process your return/ exchange.
Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first.
Shipping
Yes, we ship internationally.
Please note:
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.
We recommend to refer to our international websites to avoid duties and taxes. We are currently shipping from Canada, Australia, and the European Union.
Due to high order volume, please allow between 7 -10 business days for your order to be fulfilled.
Please keep in mind that orders placed on a weekend or holiday will ship next business day.
At this time, we do not have a store front where orders can be picked up.
We certainly do!
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information.
We recommend to refer to our international websites to avoid duties and taxes. We are currently shipping from Canada, Australia, United Kingdom, and the European Union.
If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve this issue. If you cannot resolve it with them, please reach out to our customer service team.
ORDERS & PAYMENTS
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards, ApplePay, Afterpay (view AfterPay purchasing terms).
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.
We are sorry to hear you changed your mind! As long as your order has not shipped, you may contact our customer service team at Contact@BornPrimitive.com to see if we are able to cancel your order. If your order has already shipped, we will not be able to cancel your order.
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
Sign up for our Newsletter to automatically be notified when our best sellers come back in stock.
We are proud to offer 15% off to all military, first responders & select hospital staff personnel. To activate this code, please verify your status through GovXID. You can sign-up by using the link at checkout under your cart total.
Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.
Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at Contact@BornPrimitive.com.
SIZING & PRODUCTS
Please refer to our size chart by clicking here. If you have additional questions please feel free to contact our customer service team at contact@bornprimitive.com.
Wash on Cold and Air Dry
Machine wash on delicate in cold water and hang to dry.
Caring for your sports bra inserts
We recommend removing your sports bra inserts when washing your sports bras to help maintain their shape. We recommend to hand-wash your sports bra inserts in cool water and lay them flat to dry.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
Cadence Shorts
All of our sports bras come with pad inserts. If you would like to order additional or replacement pads, you can on our website through this link!
