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FREE EXCHANGES, AND FREE RETURNS FOR STORE CREDIT
FREE EXCHANGES, AND FREE RETURNS FOR STORE CREDIT
Your FAQ's
Refunds will be issued once your return reaches our warehouse. Please allow 3-5 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.
We have extended our return policy to 60 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy.
For all returns or exchanges please follow the link below for detailed instructions.
At this time, we do not provide return labels for FBO and APO addresses. For Further information on how to obtain a return shipping label please continue to our Return and Exchange portal.
We do provide return labels for Hawaii, and Alaska Addresses. Please continue to our return portal to process your Return or Exchange.
Unfortunately, at this time, our return portal does not allow multiple orders to be combined into one and shipped back to us for a return or exchange.
If our customers do have multiple orders that they would like to send back, we recommend they obtain a shipping label from USPS, UPS or Fedex directly.
If proceeding with this option, please:
1) Include a note in the box detailing what order number corresponds with what product.
2) Include whether you would like store credit in the form of an e-gift card or a refund to the original payment method.
Return Address:
ATTN: Born Primitive
1345 Taylor Farm Road
Suite 111
Virginia Beach, VA 23453
Packages received without proper order identification may result in longer than estimated processing times.
We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Born Primitive is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.
We hope that you enjoyed the Event.
We are terribly sorry you aren’t enjoying the product you purchased as much as we had hoped. Unfortunately, at this time we do not accept returns or exchanges for products purchased at an event.
At this time, we do not have a store front where returns/ exchanges can be made.
Please continue to our return portal to process your return/ exchange.
Yes, we ship internationally.
Due to a high influx of orders there may be a 48-72 hour delay in processing your order.
Please keep in mind that orders placed on a weekend or holiday will ship next business day.
At this time, we do not have a store front where orders can be picked up.
We certainly do!
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.
We recommend to refer to our international websites to avoid duties and taxes. We are currently shipping from Canada, Australia, United Kingdom, and the European Union.
If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve this issue. If you cannot resolve it with them, please reach out to our customer service team.
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards, ApplePay, Afterpay (view AfterPay purchasing terms)
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.
We are sorry to hear you changed your mind! As long as your order has not shipped, you may contact our customer service team at Contact@BornPrimitive.com to see if we are able to cancel your order. If your order has already shipped, we will not be able to cancel your order.
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
Sign up for our Newsletter to automatically be notified when our best sellers come back in stock.
We are proud to offer 15% off to all military, first responders & select hospital staff personnel. To activate this code, please verify your status through GovXID. You can sign-up by using the link at checkout under your cart total.
Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.
Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at Contact@BornPrimitive.com.
Please refer to our size chart by clicking here. If you have additional questions please feel free to contact our customer service team at contact@bornprimitive.com.
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
Cadence Shorts
All of our sports bras come with pad inserts. If you would like to order additional or replacement pads, you can on our website through this link!
The following are our recommendations:
0-2 XS
4-6 S
8 M
10 L
12-14 XL
measurements in inches
measurements in centimeters
| SIZE | CHEST |
|---|---|
| XS | 34-35" |
| S | 36-37" |
| M | 38-39" |
| L | 40-41" |
| XL | 42-43" |
| XXL | 44-46" |
| 3XL | 47-49" |
| XS | 86-90 |
| S | 91-94 |
| M | 95-99 |
| L | 100-107 |
| XL | 108-114 |
| XXL | 115-122 |
| 3XL | 123-130 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.
measurements in inches
measurements in centimeters
| SIZE | HIP | THIGH |
|---|---|---|
| S (30) | 32-36" | 18-21" |
| M (32) | 36-40" | 20-25" |
| L (34) | 40-43" | 24-28" |
| XL (36) | 43-46" | 27-31" |
| 2XL (38) | 46-49" | 30-34" |
| 3XL (40) | 50-53" | 33-37" |
| S | 81-91 | 46-53 |
| M | 91-102 | 51-64 |
| L | 102-109 | 61-71 |
| XL | 109-117 | 69-79 |
| 2XL | 117-124 | 76-86 |
| 3XL | 127-135 | 89-64 |
We have determined that your waist measurement will most likely dictate your size. Secondary to waist size, if you notice your thighs exceed the limit on our chart you may need to go up a size.
Measure around the widest area of the thigh.
Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.
measurements in inches
measurements in centimeters
| SIZE | BUST |
|---|---|
| XS | 28-31" |
| S | 32-33" |
| M | 34-36" |
| L | 37-39" |
| XL | 40-42" |
| XS | 71-79 |
| S | 80-84 |
| M | 85-92 |
| L | 93-100 |
| XL | 101-107 |
For the most accurate measurements, we suggest measuring as close to the skin as possible while wearing a non-padded, non-compression bra.
Wrap the measuring tape around the widest point of the chest starting at the front and center of the torso.
measurements in inches
measurements in centimeters
| Size | 28 | 30 | 32 | 34 | 36 | 38 | 40 | 42 |
|---|---|---|---|---|---|---|---|---|
| A | XS | XS | S | M | L | L | XL | - |
| B | XS | XS | S | M | L | XL | XL | - |
| C | XS | S | S | M | L | XL | XL | 2XL |
| D | S | S | M | M | L | XL | 2XL | 2XL |
| DD | S | S | M | L | XL | XL | 2XL | - |
| E | - | M | M | L | XL | 2XL | 2XL | - |
| Size | 60 | 65 | 70 | 75 | 80 | 85 | 90 | 95 |
| A | XS | XS | S | M | L | L | XL | - |
| B | XS | XS | S | M | L | XL | XL | - |
| C | XS | S | S | M | L | XL | XL | 2XL |
| D | S | S | M | M | L | XL | 2XL | 2XL |
| DD | S | S | M | L | XL | XL | 2XL | - |
| E | - | M | M | L | XL | 2XL | 2XL | - |
Measure around your rib cage just under your bust. Round down to the closest inch. This is your rib cage measurement, which you’ll need to figure out your band and cup size.
Take your rib cage measurement from step 1 and read across the chart below to find your band size
| Rib Cage Measurement | Band Size |
|---|---|
| 25" - 27" | 30 |
| 27" - 29" | 32 |
| 29" - 31" | 34 |
| 31" - 33" | 36 |
| 33" - 35" | 38 |
| 35" - 37" | 40 |
| 37" - 39" | 42 |
First, measure around the fullest part of your bust. Keep the tape straight across your back. Round up to the nearest whole number. This is your bust measurement.
Now, subtract your rib cage measurement (step 1) from your bust measurement (step 3). The difference in inches is your suggested cup size. If you’re between sizes, round up.
| Bust Size Minus Rib Cage Size |
Your Cup Size |
|---|---|
| 3" | AA |
| 4" | A |
| 5" | B |
| 6" | C |
| 7" | D |
| 8" | DD |
| 9" | E |
First, measure around the fullest part of your bust. Keep the tape straight across your back. Round up to the nearest whole number. This is your bust measurement.
Now, measure your rib cage. Subtract your bust measurement from your rib measurement. The difference in centimeters is your suggested cup size. If you’re between sizes, round up.
2.5 CM= A | 5 CM= B | 7.5 CM= C | 10 CM= D | 12.5 CM= DD | 15 CM= E
Every bra serves a different purpose for different activities and we recommend referencing each specific bra product description to determine the best bra for your body and sport. Our bras should generally fit snug. Wearing the bras too loose will not likely provide adequate support.
***Please note, a majority of our sports bras are medium support and medium coverage. If you are looking for the highest impact support that we offer; check out the X-Factor, Intensity or Moxie Sports Bra!
measurements in inches
measurements in centimeters
| SIZE | HIP | THIGH | WAIST |
|---|---|---|---|
| 00-0 | XS | 34-36" | 19-21" | 24-27" |
| 2-4 | S | 36-38" | 21-23" | 27-30" |
| 4-6 | M | 38-40" | 23-26" | 30-33" |
| 8-10 | L | 40-43" | 26-28" | 33-36" |
| 10-12 | XL | 43-46" | 28-30" | 36-39" |
| 14-16 | 2XL | 47-50" | 31-33" | 40-43" |
| 00-0 | XS | 86-91 | 48-53 | 61-69 |
| 2-4 | S | 91-97 | 53-58 | 69-76 |
| 4-6 | M | 97-102 | 58-66 | 76-84 |
| 8-10 | L | 102-109 | 66-71 | 84-91 |
| 10-12 | XL | 109-117 | 71-76 | 91-99 |
| 14-16 | 2XL | 117-127 | 76-84 | 100-109 |
We have determined that your waist measurement will most likely dictate your size. Right on the edge between two sizes? You can utilize your thigh and hip measurements as secondary guidelines to help you find the perfect size.
Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.
Measure around widest area of the thigh.
Measure around the largest area of your hips, encapsulating the roundest part of your gluteus.
measurements in inches
measurements in centimeters
| SIZE | CHEST |
|---|---|
| XXXS | 30-31" |
| XXS | 32-33" |
| XS | 34-35" |
| S | 36-37" |
| M | 38-39" |
| L | 40-41" |
| XL | 42-43" |
| XXL | 44-46" |
| 3XL | 47-49" |
| XXXS | 76-80 |
| XXS | 81-85 |
| XS | 86-90 |
| S | 91-95 |
| M | 96-100 |
| L | 101-105 |
| XL | 106-110 |
| XXL | 111-117 |
| 3XL | 118-124 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of your torso.
measurements in inches
measurements in centimeters
| Size | Age | Height | Weight | Chest | Waist |
|---|---|---|---|---|---|
| XS (4/5) | 3-5 | 39-44” | 33-42 lbs | 22-23” | 22-23” |
| S (6/7) | 5-7 | 45-49” | 43-57 lbs | 24-25.5” | 23-23.5” |
| M (8) | 7-8 | 50-52” | 50-67 lbs | 26.5” | 24.5” |
| L (10/12) | 9-12 | 53-58” | 68-87 lbs | 27.5-28.5” | 25.5-26.5” |
| XL (12/14) | 12-14 | 59-64” | 88-100 lbs | 30.5-32” | 28”-29.5” |
| XS (4/5) | 3-5 | 99-112 | 15-19 kg | 56-58 | 56-58 |
| S (6/7) | 5-7 | 114-124 | 19.5-26 kg | 61-65 | 58-60 |
| M (8) | 7-8 | 127-132 | 23-30 kg | 67 | 62 |
| L (10/12) | 9-12 | 135-148 | 31-39.5 kg | 70-72 | 65-67 |
| XL (12/14) | 12-14 | 150-163 | 40-45 kg | 77-81 | 70-75 |
| Size | Height | Chest | Waist |
|---|---|---|---|
| XS (12) | 53-57” | 26-27.5” | 25.5-26.5” |
| S (14) | 58-61” | 27.5-29” | 26.5-28” |
| M (16) | 61-64” | 29-31” | 28-29.5” |
| XS (12) | 135-145 | 66-70 | 65-67 |
| S (14) | 147-155 | 70-74 | 67-70 |
| M (16) | 155-163 | 74-79 | 70-75 |
For the most accurate measurements, we suggest measuring as close to the skin as possible.
Wrap the measuring tape around the widest point of the chest starting at the front and center of the torso.
Measure around the smallest part of your torso, keeping the measuring tape as horizontal as possible.
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