Loyalty Points - Born Primitive


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Frequently asked questions

This is our way of showing our appreciation. You’ll earn points for various activities on our site like referrals and purchases. You can use them to earn rewards on purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

Your point balance is on the top of our rewards page.

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

When Making a Purchase there is no limit to the number of points you can earn! 

When writing Product Reviews on your recent purchase there is a limit of 500 points per order. 

*Approved:* These points can be redeemed on rewards immediately

*Pending:* These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

*Cancelled:* These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Your pending points will become cancelled and will be removed from your account.

You, or someone you referred, cancelled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly- please redeem your points for a reward which can then be applied during checkout.

If you no longer wish to earn points, please contact us at contact@bornprimitive.com and ask to be unenrolled. We’ll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Please reach out to our customer service team at contact@bornprimitive.com , by phone 757-301-6514, or by our live chat feature on our website.

We love hearing your feedback on your Born Primitive apparel!

After your purchase with us you will receive a “Tell us what you think” email asking for your feedback on your recent purchase. From there, please review your products. This will provide you with reward points.

*Reward points will not be provided if you review products directly from our website.





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