RETURNS & EXCHANGES - Born Primitive


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Change your mind? Not the right size or style? No problem! 
As long as the item is unworn, unwashed and tags are intact, we offer free exchanges, and free returns for store credit. For returns to original form of payment, there is a small shipping fee of $7.50.

Return & Exchange Policy: 

  • Our return and exchange policy is 60 days. 
  • Returns and exchanges will only be accepted if the item is in brand new, unworn condition with the tags attached. Additionally, all underwear in the "Feel Collection" by Alison Scudds are Final Sale. 
  • Please return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
  • Apparel must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
  • Swimwear and Athleisure Undies must be returned with hygienic liner intact.
  • We reserve the right to adjust returns if original items are not received in new condition. 
  • Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed. 
  • Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first. 
  • "Exchange only" items are eligible for size or style exchanges within return window (up-charge may be applicable) or returned for store credit.

**We do NOT refund original shipping charge**

Initiate Return or Exchange

TryNow Orders:

TryNow order returns, please use our return portal. This ensures you are only charged for the items you keep. TryNow returns follow our standard free exchanges and free returns for store credit. TryNow returns back to original form of payment, there is a $5.99 shipping fee. 

Flash Sales:

All flash sales are final sale and no returns or exchanges are accepted 

Can I Combine Two Different Orders Into One Package For A Return?

Unfortunately, our return portal does not allow multiple orders to be combined into one consolidated return, so we ask that you keep them separate. Please use our Return Portal and initiate the returns that correspond with the correct order numbers then mail them each back individually.

International/ FPO & APO Returns Purchased from U.S.A.

If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.

ATTN: Born Primitive
2545 Squadron Court Unit 104
Virginia Beach, VA 23453

Product Issue:

If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.





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