FEMALE UNDERWEAR ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE! THEY ARE FINAL SALE!
We have a30-Day Return Policy for all products from the date the item is received. Customers are eligible for a full refund if the product has never been worn, used or washed and original tags remain intact.
When returning items, simply write RETURN anywhere on the original packing slip. If there is no packing slip, we ask to include your order # or name and email associated with the order.
For any product defects, we offer a 90-Day return policy and ask all customers to contact us immediately at firstname.lastname@example.org
It is recommended to include a picture and description attached to your email on issues found with your product. Upon arrival, items will be examined and customers will be notified once the return has been approved.
We have a30-Day Exchange Policy for all products from the date the item is received. Customers are eligible for an exchange if the product has never been worn, used or washed and original tags remain intact.
When exchanging products, simply write EXCHANGE anywhere on the original packing slip or a note with your order #, name and email associated with the order, as well as the color/size you would like to exchange your item(s) for.
We ask all customers to try on with no make up or deodorant on. Items returned/exchanged with light deodorant stains/make up will be charged a 25% Re-Stocking fee.
Items with excessive staining or make up will not be eligible for a refund/exchange
We doNOT issue a refund/exchange on ANY ITEM with any other type of staining or animal hair.
**We do NOT refund original shipping charge**
Returns/ Exchanges can be sent to:
Born Primitive, LLC
2517 Squadron Court Unit 104
Virginia Beach VA 23453