RETURNS & EXCHANGES

Change your mind? Not the right size or style? No problem! 

As long as the item is unworn, unwashed and tags are intact, we offer free exchanges, and free returns for store credit. For returns to original form of payment, there is a small shipping fee of $7.50.

Please note for shoe returns to original payment, there is a $10.00 return shipping fee.

Return & Exchange Policy

  • Our return and exchange policy is 45 days for all merchandise not marked “final sale”.
  • Returns and exchanges will only be accepted if the item(s) are in brand new, unworn condition with tags attached.
  • Please place return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
  • Apparel must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up and animal hair.
  • We recommend trying on all products indoors to maintain their original condition as is. Shoes must be returned in original shoebox undamaged including any additional accessories provided such as laces, in unworn, unwashed, and new re-sellable condition free of dirt or scuff marks.
  • Shoe boxes are an integral part of the product presentation and must be returned undamaged. Please do not directly attach return shipping labels on them.
  • Swimwear and Athleisure Undies must be returned with hygienic liner intact.
  • We reserve the right to adjust returns if original items are not received in new condition.
  • Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
  • Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first.
  • “Exchange only” items are eligible for size or style exchanges within return window (up-charge may be applicable) or returned for store credit.

**We do NOT refund original shipping charge**

Initiate Return/Exchange

Warranty

All of our shoes are guaranteed for 12 months from the original purchase date for manufacturing issues. If you have a manufacturing concern, please email our Customer Service team at contact@bornprimitive.com with photos of the issue and your order number. 

Flash Sales

All Flash Sale items are marked either final sale or exchange only. Items marked "final sale" are ineligible for returns. Items marked "exchange only" are eligible for size or product exchanges (up-charge may be applicable) or returned for store credit.

Can I Combine Two Different Orders Into One Package For A Return?

Unfortunately, our return portal does not allow multiple orders to be combined into one consolidated return, so we ask that you keep them separate. Please use our Return Portal and initiate the returns that correspond with the correct order numbers then mail them each back individually.

International/ FPO & APO Returns Purchased from U.S.A.

If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.

Address:
ATTN: Born Primitive
2696 Reliance Dr #250
Virginia Beach, VA 23452

Product Issue

If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at contact@bornprimitive.com within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.