RETURNS & EXCHANGES

 

Change your mind? Not the right size or style? No problem!

As long as the item is unworn, unwashed and tags are intact, we offer free exchanges, and free returns for store credit. For returns to original form of payment there is a small shipping fee of $5.99.

Return & Exchange Policy: 

Our return and exchange policy is 60 days

  • Returns and exchanges will only be accepted if the item is in brand new, unworn condition with the tags attached.
  • Please return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
  • Apparel must have hangtags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
  • Swimwear must be returned with hygienic liner intact.
  • We reserve the right to adjust returns if original items are not received in new condition. 
  • Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.

**We do NOT refund original shipping charge**

Initiate Return or Exchange
Here

Flash Sales:

All flash sales are final sale and no returns or exchanges are accepted 

Can I Combine Two Different Orders Into One Package For A Return?

Unfortunately, at this time, our return portal does not allow multiple orders to be combined into one and shipped back to us for a return or exchange. 

If our customers do have multiple orders that they would like to send back, we recommend they obtain a shipping label from USPS, UPS or Fedex directly.

If proceeding with this option, please:

1) Include a note in the box detailing what order number corresponds with what product.

2) Include whether you would like store credit in the form of an e-gift card or a refund to the original payment method.  

Return Address:
ATTN: Born Primitive
2545 Squadron Court Unit 104
Virginia Beach, VA 23453

Packages received without proper order identification may result in longer than estimated processing times.

We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Born Primitive is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.

International/ FPO & APO Returns Purchased from U.S.A.

If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to exchange for a new item, receive store credit or issue a refund to original payment method.

Address:
ATTN: Born Primitive
2545 Squadron Court
Unit 104
Virginia Beach, VA 23453

Product Issue:

If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at contact@bornprimitive.com within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.

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