Return & Exchange Policy:
**We do NOT refund original shipping charge**
TryNow order returns, please use our return portal. This ensures you are only charged for the items you keep. TryNow returns follow our standard free exchanges and free returns for store credit. TryNow returns back to original form of payment, there is a $5.99 shipping fee.
All flash sales are final sale and no returns or exchanges are accepted
Can I Combine Two Different Orders Into One Package For A Return?
Unfortunately, our return portal does not allow multiple orders to be combined into one consolidated return, so we ask that you keep them separate. Please use our Return Portal and initiate the returns that correspond with the correct order numbers then mail them each back individually.
International/ FPO & APO Returns Purchased from U.S.A.
If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.
ATTN: Born Primitive
2545 Squadron Court Unit 104
Virginia Beach, VA 23453
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at firstname.lastname@example.org within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.